.page-faq {
  --faq-rail-w: 208px;
  --faq-gap: 36px;
  background: var(--cream);
  color: var(--brown);
}

.page-faq h1,
.page-faq h2,
.page-faq h3 {
  font-family: var(--font-display);
  letter-spacing: -.01em;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  background: var(--ink);
  color: var(--cream);
  padding: calc(var(--header-h) + 26px) 0 32px;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  right: -10%;
  top: -45%;
  width: 62%;
  height: 190%;
  background: radial-gradient(circle at 50% 50%, rgba(200, 149, 47, .22), rgba(200, 149, 47, 0) 70%);
  pointer-events: none;
}

.page-faq .faq-hero .wrap {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero__crumbs {
  margin-bottom: 18px;
  color: var(--mist);
  font-size: 13px;
}

.page-faq .faq-hero__crumbs a {
  color: var(--paper);
  text-decoration: none;
}

.page-faq .faq-hero__crumbs a:hover {
  color: var(--amber);
}

.page-faq .faq-hero__eyebrow {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 10px;
  margin: 0 0 14px;
  font-size: 13px;
  letter-spacing: .06em;
  color: var(--mist);
}

.page-faq .faq-hero__eyebrow .stamp {
  color: var(--amber);
  border-color: var(--line-amber);
  font-size: 12px;
  letter-spacing: .12em;
}

.page-faq .faq-hero__title {
  font-size: clamp(27px, 5.2vw, 44px);
  line-height: 1.22;
  margin: 0 0 14px;
  max-width: 20ch;
  color: var(--paper);
}

.page-faq .faq-hero__lead {
  margin: 0 0 22px;
  max-width: 62ch;
  font-size: 16px;
  line-height: 1.8;
  color: rgba(243, 237, 225, .86);
}

.page-faq .faq-hero__facts {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 24px;
  margin: 0;
  padding: 16px 0 0;
  list-style: none;
  border-top: 1px solid var(--line-ink);
  font-size: 14px;
  color: var(--mist);
}

.page-faq .faq-hero__facts .num {
  margin-right: 5px;
  font-family: var(--font-display);
  font-size: 20px;
  color: var(--amber);
}

/* ---------- 主体栅格 ---------- */
.page-faq .faq-zone {
  padding: 26px 0 58px;
}

.page-faq .faq-body {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 22px;
}

/* ---------- 左侧锚点轨道 ---------- */
.page-faq .faq-rail {
  background: var(--ink);
  border: 1px solid var(--line-ink);
  box-shadow: var(--shadow-ink);
  padding: 16px 14px;
}

.page-faq .faq-rail__title {
  margin: 0 0 12px;
  font-family: var(--font-display);
  font-size: 15px;
  letter-spacing: .08em;
  color: var(--mist);
}

.page-faq .faq-rail__list {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-rail__item + .faq-rail__item {
  margin-top: 2px;
}

.page-faq .faq-rail__link {
  display: flex;
  align-items: baseline;
  gap: 9px;
  padding: 8px;
  border-left: 2px solid transparent;
  font-size: 14px;
  line-height: 1.5;
  color: rgba(243, 237, 225, .78);
  text-decoration: none;
  transition: color var(--dur) var(--ease), border-color var(--dur) var(--ease), background-color var(--dur) var(--ease);
}

.page-faq .faq-rail__link:hover,
.page-faq .faq-rail__link:focus-visible {
  color: var(--paper);
  border-left-color: var(--amber);
  background: rgba(200, 149, 47, .1);
}

.page-faq .faq-rail__num {
  flex: 0 0 auto;
  font-family: var(--font-display);
  font-size: 12px;
  font-weight: 700;
  color: var(--amber);
}

/* ---------- 右栏 ---------- */
.page-faq .faq-main {
  display: flex;
  flex-direction: column;
  gap: 34px;
  min-width: 0;
}

/* ---------- 四步排查法 ---------- */
.page-faq .faq-flow {
  background: var(--paper);
  border: 1px solid var(--line);
  box-shadow: var(--shadow-1);
  padding: 22px 18px;
}

.page-faq .faq-flow__kicker {
  margin: 0 0 8px;
  font-size: 12px;
  letter-spacing: .18em;
  color: var(--amber);
}

.page-faq .faq-flow__title {
  margin: 0 0 10px;
  font-size: clamp(21px, 3.4vw, 30px);
  line-height: 1.3;
  color: var(--brown);
}

.page-faq .faq-flow__intro {
  margin: 0 0 18px;
  max-width: 62ch;
  font-size: 15px;
  line-height: 1.85;
  color: rgba(36, 28, 21, .78);
}

.page-faq .faq-flow__svg {
  display: block;
  width: 100%;
  height: auto;
  margin: 0 0 20px;
}

.page-faq .faq-flow__svg line {
  stroke: var(--amber);
  stroke-width: 2;
  stroke-dasharray: 7 7;
  opacity: .55;
}

.page-faq .faq-flow__svg circle {
  fill: var(--paper);
  stroke: var(--amber);
  stroke-width: 2;
}

.page-faq .faq-flow__digit {
  fill: var(--brown);
  font-family: var(--font-display);
  font-size: 20px;
  font-weight: 700;
}

.page-faq .faq-flow__tag {
  fill: var(--brown);
  font-size: 16px;
  opacity: .8;
}

.page-faq .faq-flow__list {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 12px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-flow__list li {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 10px;
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-flow__no {
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 700;
  color: var(--amber);
}

.page-faq .faq-flow__list b {
  display: block;
  margin-bottom: 3px;
  font-size: 15px;
  color: var(--brown);
}

.page-faq .faq-flow__list span {
  display: block;
  font-size: 14px;
  line-height: 1.8;
  color: rgba(36, 28, 21, .76);
}

/* ---------- 配图 ---------- */
.page-faq .faq-figure {
  margin: 20px 0 0;
}

.page-faq .faq-figure img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  border: 1px solid var(--line);
  box-shadow: var(--shadow-1);
  background: var(--cream);
}

.page-faq .faq-figure figcaption {
  margin-top: 8px;
  font-size: 13px;
  line-height: 1.7;
  color: rgba(36, 28, 21, .62);
}

/* ---------- 分类区块 ---------- */
.page-faq .faq-section {
  scroll-margin-top: calc(var(--header-h-solid) + 16px);
}

.page-faq .faq-section__head {
  padding-top: 14px;
  margin-bottom: 16px;
  border-top: 2px solid var(--brown);
}

.page-faq .faq-section__num {
  margin: 0 0 6px;
  font-size: 12px;
  letter-spacing: .18em;
  color: var(--amber);
}

.page-faq .faq-section__title {
  margin: 0 0 8px;
  font-size: clamp(21px, 3.2vw, 28px);
  line-height: 1.32;
  color: var(--brown);
}

.page-faq .faq-section__desc {
  margin: 0;
  max-width: 62ch;
  font-size: 15px;
  line-height: 1.85;
  color: rgba(36, 28, 21, .78);
}

.page-faq .faq-alert {
  margin-bottom: 16px;
  padding: 13px 15px;
  background: var(--ink-2);
  border-left: 4px solid var(--ember);
}

.page-faq .faq-alert__label {
  margin: 0 0 4px;
  font-size: 12px;
  letter-spacing: .12em;
  color: var(--ember);
}

.page-faq .faq-alert__text {
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--mist);
}

/* ---------- 折叠条目 ---------- */
.page-faq .faq-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.page-faq .faq-item {
  background: var(--paper);
  border: 1px solid var(--line);
  box-shadow: var(--shadow-1);
  transition: transform var(--dur) var(--ease), border-color var(--dur) var(--ease), box-shadow var(--dur) var(--ease);
}

.page-faq .faq-item:hover {
  transform: translateY(-2px);
  border-color: var(--line-amber);
  box-shadow: var(--shadow-2);
}

.page-faq .faq-item[open] {
  border-color: var(--line-amber);
}

.page-faq .faq-item__q {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 13px 15px;
  list-style: none;
  cursor: pointer;
  font-size: 15px;
  font-weight: 600;
  line-height: 1.6;
  color: var(--brown);
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q::marker {
  content: "";
}

.page-faq .faq-item__q:focus-visible {
  outline: 2px solid var(--amber);
  outline-offset: -2px;
}

.page-faq .faq-item__idx {
  flex: 0 0 auto;
  font-family: var(--font-display);
  font-size: 13px;
  color: var(--amber);
  line-height: 1.85;
}

.page-faq .faq-item__label {
  flex: 1 1 auto;
  min-width: 0;
  overflow-wrap: break-word;
}

.page-faq .faq-item__arrow {
  flex: 0 0 auto;
  align-self: flex-start;
  margin-top: 7px;
  margin-left: auto;
  width: 0;
  height: 0;
  border-left: 7px solid var(--amber);
  border-top: 5px solid transparent;
  border-bottom: 5px solid transparent;
  transition: transform var(--dur) var(--ease);
}

.page-faq .faq-item[open] .faq-item__arrow {
  transform: rotate(90deg);
}

.page-faq .faq-item__a {
  margin-top: 2px;
  padding: 0 15px 15px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-item__a > p {
  margin: 12px 0 0;
  font-size: 15px;
  line-height: 1.9;
  color: rgba(36, 28, 21, .82);
}

.page-faq .faq-item__steps {
  counter-reset: faqstep;
  margin: 12px 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-item__steps li {
  counter-increment: faqstep;
  position: relative;
  padding-left: 30px;
  font-size: 15px;
  line-height: 1.9;
  color: rgba(36, 28, 21, .82);
}

.page-faq .faq-item__steps li + li {
  margin-top: 6px;
}

.page-faq .faq-item__steps li::before {
  content: counter(faqstep, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 4px;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .02em;
  color: var(--amber);
}

.page-faq .faq-item__hint {
  margin: 10px 0 0;
  padding-left: 10px;
  border-left: 2px solid var(--celadon);
  font-size: 14px;
  line-height: 1.8;
  color: rgba(36, 28, 21, .7);
}

.page-faq .faq-section__foot {
  margin: 14px 0 0;
}

.page-faq .faq-section__cta {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding-bottom: 2px;
  border-bottom: 2px solid var(--amber);
  font-size: 14px;
  font-weight: 600;
  color: var(--brown);
  text-decoration: none;
  transition: color var(--dur) var(--ease), border-color var(--dur) var(--ease);
}

.page-faq .faq-section__cta:hover,
.page-faq .faq-section__cta:focus-visible {
  color: var(--seal);
  border-bottom-color: var(--seal);
}

/* ---------- 找人工 ---------- */
.page-faq .faq-human {
  scroll-margin-top: calc(var(--header-h-solid) + 16px);
  padding: 24px 20px 26px;
  background: var(--ink);
  color: var(--cream);
  border-top: 3px solid var(--amber);
  box-shadow: var(--shadow-ink);
}

.page-faq .faq-human__kicker {
  margin: 0 0 8px;
  font-size: 12px;
  letter-spacing: .18em;
  color: var(--amber);
}

.page-faq .faq-human__title {
  margin: 0 0 10px;
  font-size: clamp(21px, 3.2vw, 28px);
  line-height: 1.3;
  color: var(--paper);
}

.page-faq .faq-human__text {
  margin: 0 0 18px;
  max-width: 60ch;
  font-size: 15px;
  line-height: 1.85;
  color: rgba(243, 237, 225, .84);
}

.page-faq .faq-human__steps {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 10px;
  margin: 0 0 18px;
  padding: 0;
  list-style: none;
}

.page-faq .faq-human__steps li {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 10px;
  padding: 12px 0;
  border-top: 1px solid var(--line-ink);
}

.page-faq .faq-human__no {
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 700;
  color: var(--amber);
}

.page-faq .faq-human__steps div > b {
  display: block;
  margin-bottom: 3px;
  font-size: 15px;
  color: var(--paper);
}

.page-faq .faq-human__steps div > span {
  display: block;
  font-size: 14px;
  line-height: 1.75;
  color: var(--mist);
}

.page-faq .faq-human__prep {
  margin-bottom: 20px;
  padding: 14px 16px;
  background: var(--ink-2);
  border: 1px solid var(--line-ink);
}

.page-faq .faq-human__prep h3 {
  margin: 0 0 8px;
  font-size: 15px;
  color: var(--paper);
}

.page-faq .faq-human__prep ul {
  margin: 0;
  padding-left: 18px;
}

.page-faq .faq-human__prep li {
  font-size: 14px;
  line-height: 1.85;
  color: var(--mist);
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-hero {
    padding: calc(var(--header-h) + 34px) 0 42px;
  }

  .page-faq .faq-flow {
    padding: 28px 26px;
  }

  .page-faq .faq-flow__list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px 22px;
  }

  .page-faq .faq-human {
    padding: 30px 28px 32px;
  }

  .page-faq .faq-human__steps {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0 22px;
  }

  .page-faq .faq-item__q {
    padding: 15px 20px;
  }

  .page-faq .faq-item__a {
    padding: 0 20px 18px;
  }
}

@media (min-width: 980px) {
  .page-faq .faq-zone {
    padding: 42px 0 86px;
  }

  .page-faq .faq-body {
    grid-template-columns: var(--faq-rail-w) minmax(0, 1fr);
    gap: var(--faq-gap);
    align-items: start;
  }

  .page-faq .faq-rail {
    position: sticky;
    top: calc(var(--header-h-solid) + 18px);
  }

  .page-faq .faq-main {
    gap: 46px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-item,
  .page-faq .faq-item__arrow,
  .page-faq .faq-rail__link,
  .page-faq .faq-section__cta {
    transition: none;
  }

  .page-faq .faq-item:hover {
    transform: none;
  }
}
<<<END>>>